Frequently Asked Questions

The easiest way to book is online, click here. You can pick your treatment, choose a therapist, and find a time that works for you. Or call us on 020 7733 9944 or email info@brixtontherapycentre.com and we'll sort it from there.

On cancellations: your appointment time is reserved just for you. A late cancellation or missed visit leaves a gap in your therapist's day that could have been filled by another patient. We ask for at least 24 hours' notice for any cancellations or changes to your appointment. If you cancel with less than 24 hours' notice, or don't show up, the full fee will be charged to the card on file. Payment is taken within 24 hours of the appointment, if it hasn't already been collected.

No problem at all. When you log in to our online booking system, you can add family members or friends to your account and book on their behalf. Just go to your profile, select "Add Family Member," and fill in their details. From then on, you'll be able to choose who each appointment is for when you book. Confirmations and reminders go to the account holder, and payment is handled through your stored card.

If you'd rather not do it online, just call us on 020 7733 9944 and we'll sort the booking for you.

We ask patients to pay us directly and we'll give you a receipt that's suitable for submitting to your insurer. Many of our patients claim back this way without any issue.

We're registered with a number of providers, including Aviva and WPA. We're not currently registered with AXA or BUPA, so if you're insured with either of those, you'd be paying us directly and claiming back yourself. It's worth checking with your insurer before you book to confirm what your policy covers and whether our receipts include everything they need.
All our therapists are fully qualified and registered with their relevant professional bodies, which most insurers will ask about.

Yes. If you know someone who could do with a bit of looking after, a gift voucher is a lovely idea. You can buy one online by clicking here, and we'll send a gift card code straight to the recipient by email. When they're ready to book, they just enter the code at checkout and it'll be applied to their appointment. If the cost comes to more than the voucher value, they can pay the difference by card at the time of booking.

Almost certainly. The conditions listed on our website are a starting point, not a complete picture of everything we help with. Our osteopaths, massage therapists, and acupuncturists treat a huge range of complaints between them, so if you can't find your condition listed, don't assume we can't help.

Browse our conditions page for more detail, or just get in touch and we'll point you in the right direction.

We're right in the heart of Brixton, so public transport is usually the simplest option. Brixton tube is a 2-minute walk, and plenty of bus routes stop just outside.

If you're driving, there's pay-and-display parking on Brixton Road and a Tesco car park on Acre Lane about 5 minutes away. The Tesco car park is free for 90 minutes if you pick something up in store. It's also worth knowing our clinic is in the ULEZ zone. Full directions are on our contact page.

We're on the first floor, reached by a flight of stairs. There's no lift. If you have limited mobility or find stairs difficult, please give us a call before booking so we can talk through whether we're able to help. We really don't want anyone making a wasted journey.

Unfortunately not. We don't have any storage at the clinic, and bikes can't come upstairs, so you'd need to lock yours up outside before heading in.

Yes, of course. We can't leave pushchairs in the entrance downstairs, so yours will need to come up with you. Your therapist will come down to help you carry it up. Just mention when you book that you'll be bringing one and we'll make sure someone is ready for you.